COVID 19 Policy – Our commitments to the highest level of safety

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We are planning ahead in expectation of our clinic reopening as soon as possible. We want to update you on the measures we are putting in place to keep us all safe and relaxed. We have always been dedicated to the cleanliness of our clinic, but we are now following additional recommendations from our governing body (The Institute of Soft Tissue Therapist), and Public Health England. We are doing our best to keep them as common-sense and seamless for you, our clients, as possible. They will change with time, but here is a start:

Booking your appointment, Appointment reminder, Payment:

The only change here is that you will be asked a few C19-specific questions, concerning you and the members of your household, when booking your appointment.

You will receive your usual reminder 24 hours before your appointment, asking you to confirm you are fit and healthy.

Payments can be made at the time of booking, by following the link on your booking confirmation and/or reminder email, by cash or card at the Clinic.

Arrival at the clinic:

In order to avoid too many people gathering in the waiting area, please time your arrival for 2 or 3 minutes before your start time, giving time to use the bathroom to wash your hands. If the bathroom is busy there is a hand-sanitiser unit on the wall by the inner entrance door.

We ask all clients to arrive at the Clinic wearing a face mask and to leave wearing the mask (until we are advised this is no longer required). Please consider investing in a reusable mask for our environment’s sake. We will stock disposable masks for sale at £1 should you need one.

Please make sure to practice social distancing when in closed, shared spaces like the hallway and waiting area.

During your appointment:

We will ask all clients to read and sign a short consent form before receiving treatment, in addition to our usual client intake form. We are hoping it can all be done online, but we may have to physically add it to your intake form.

A window will remain ajar during your session to enhance the circulation of fresh air.

We will wear a reusable fluid resistant face mask for the duration of the treatment.

Our hand-washing procedures remain stringent, with an additional level of vigilance in order to avoid the necessity to wear gloves during treatment.

 As usual, we change into our clinic uniforms as we arrive at the Clinic and change t-shirts between session. This enhances cross-contamination protection.

Heightened cleaning and infection control processes:

We will be monitoring our health via daily temperature checks, a measure that will apply to our household members too. If we, or a household member, are experiencing any symptoms, we will cancel or reschedule your booking with another therapist while we comply with the relevant self-isolation requirements.

During the gap between clients, we will open the door and windows to improve air flow, disinfect any equipment used and wipe down the table, chair, treatment couch, surfaces and door handles. We will be using hydrogen peroxide disinfectant – this is a highly potent anti-viral product, but touch-safe for humans.

We have changed the towelling couch covers for wipeable PVC and we will be using sheets and couch roll for your comfort. These also act as additional protective barriers. The face hole will be lined with a hand towel and protective paper for your comfort, under the obligatory sheet of couch roll. Any pillows used will have wipeable cases or will be covered by a clean towel.

All coverings are commercially laundered after each session. Our trusted Super Laundry partners use Oxone Technology (hello, NASA!) and dry at 180 degrees for 55 minutes.

As in the past, the clinic will be cleaned, and bins emptied at the end of each day.

If we are advised that anyone with Covid 19 has accessed the clinic we will close the building and carry out a deep clean.

Please do not come in if…

You, or a member of your household, are experiencing one of the following symptoms:

  • High temperature – this means that you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • New continuous cough – this means coughing a lot for more than an hour or have 3 or more coughing episodes in 24 hours. If you usually have a cough this may be worse than usual.
  • Loss or change to your sense of smell or taste – this means you have notices you cannot smell or taste anything or things smell or taste different to normal.

If you have tested positive for COVID-19 or have knowingly come into close contact with someone who has, we ask that you do not come to the studio for 14 days or until you’ve tested negative for COVID-19.

And finally, …

We understand that these new measures might seem over-fussy. However, we believe that once you start your treatment, you’ll find yourself back in a familiar, relaxing place with a sense of safety.

Thank you for your understanding, trust and continued support!


Photo by Christine Sandu on Unsplash

14th June 2020