Terms and Conditions

Terms and Conditions

These Terms and Conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by the Company on the site and in our Clinic.

Your use of the site, the purchase of any products or services on this site or in our Clinic will be subject to these Terms and Conditions. By accessing and using this site you accept and agree to be bound by and comply with the terms and conditions.

The Company reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the Company. The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.

1. WHAT THE WORDS MEAN

1.1 The Company means ‘The Massage Lab’ (Full legal Name: The Massage Lab Ltd), registered in England: 8441000

1.2 The Site means this website. This Site is owned and operated by the Company.

1.3 Terms and Conditions means these Terms and Conditions.

1.4 Clinic means the clinic of ‘The Massage Lab’ at 10-12 Gaskin Street, London N1 2RY

1.5 Customer means any person that has completed and submitted any online email or registration form at The Massage Lab booking page or www.themassagelab.com, or a Client Record Form in person at the Clinic, and which has been acknowledged by the Company.

1.6 A Treatment is an appointment of specified duration booked with the aim of receiving the services of the Company.

2. CUSTOMERS

2.1 Subject to condition 2.2, when a person has completed the Registration Form or Client Record Form he will become a Customer of the Company.

2.2 Acceptance of a person as a Customer is in the absolute discretion of the Company.

2.3 The Company reserves the right to refuse providing a service or selling a product, to suspend for a specific period or to refuse the custom of any Customer whose conduct is or may, in the Company’s reasonable opinion, be injurious to the character of the Company or which amounts to a breach of the Terms and Conditions or where such expulsion is otherwise in the interests of the other Customers of the Clinic.

3. CLINIC HOURS OF OPERATION

3.1 Details of opening times at the Clinic may vary from time to time. These will be published by the Company and will be available either at the Clinic or at www.themassagelab.com

4. PAYMENT, RETURNS & REFUNDS TERMS

4.1 Details of treatment prices and gift certificate prices are available either at www.themassagelab.com or directly from the Clinic and will be such prices as determined by the Company from time to time.

4.2 A Customer may not attend any service at the Clinic without first booking online or email or phone or in person at the Clinic and / or paying for the relevant treatment.

4.3 Payments for treatments, packaged course of treatments and gift certificates in any amount are non-refundable and non-exchangeable for cash, unless otherwise stated in the Terms and Conditions.

If a packaged course of treatments is bought and only used in part, there will be no refund available for the remaining sessions. Refer to individual services or products for specific validity periods.

4.4 Payment is expected at the end of the Service, unless payment has been made online or by means of Gift Certificate or Course of Treatments or Package.

4.5  This Website features products or services that are offered via a subscription model – “Lab Club”.  A subscription model requires regular payments to receive a product or service. The initial term of the subscription is 1 month.

You may revoke your subscription by contacting us within 14 days of making your purchase. If you revoke your subscription, it will n to automatically renew and you will not be charged for the renewals. Please note that you will no longer receive the items or services provided by the subscription once you revoke.

You must make a minimum purchase to qualify for the subscription. The minimum purchase required is: 1 month.

4.6  Automatic renewals of subscriptions: when you purchase a subscription on the website, your subscription will automatically renew every month. We will automtically renew your subscription by using the payment method on file until you cancel your subscription. We will inform you of such renewal 7 days prior to each monthly renewal date.

You may cancel the automatic renewal of your subscription via email by contacting us at ‘info@themassagelab.com’. Please note that you will no longer receive the items or services provided by the subscription on your cancellation effective date.

You must provide us with 30 days notice prior to your automatic renewal date of your intent to cancel the automatic renewals for the cancellation to be effective.

5. BOOKINGS AND CANCELLATIONS

5.1 A Customer may only book or reschedule a treatment appointment via their personal booking facility at www.themassagelab.com or by calling, emailing, texting the Company or in person at the Clinic.

5.2 Customers will be required to make a full payment for cancellation or non-attendance for an appointment where cancellation or non-attendance is not made online or notice of the same is not given by calling, emailing, texting the Company or in person at the Clinic at least 24 hours prior to the booked time.

5.3 Treatments are booked on a first-come first-served basis. A Customer may use the waiting list facility at www.themassagelab.com in the event that his first choice session is unavailable. If a Customer joins the waiting list for a particular session and then books that session his booking will be subject to the Terms and Conditions in the usual way.

6. FITNESS AND HEALTH

6.1 Customers are required to complete a Client Record Form and fully inform the Company of any questions contained therein as voluntarily update this information at each subsequent visit, whether prompted to do so or not.

6.2 Customers must notify the Company of any circumstances affecting their health which for which Treatment may be counter-indicated or for which the Customer has not saught their Doctor’s prior written consent.

6.3 The Company reserves the right to refuse treatment to any Customer if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the provision of our Services.

7. USE OF FACILITIES

7.1 A Customer is entitled to use the Clinic’s facilities provided always that the Clinic may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Clinic or the Company.

7.2 Children under the age of 16 may only attend an appointment at the Clinic if accompanied by an adult.

8. PERSONAL BELONGINGS

Personal belongings are brought onto the Clinic premises at the Customer’s own risk and the Company does not accept liability for any loss or damage whatsoever to such items.

9. DRESS

Customers are requested to wear a form of underwear that is appropriate to receiving treatment.

10. GENERAL

10.1 Customers are required to give notice to the Company of any change of home address or email address or contact phone number. Failing such notice, all communications will be assumed to have been received by the Customer within five days of email sent or mailing to the last address (of either type) notified to the Company.

10. 2 The Company reserves the right to refuse admission to the Clinic.

10.3 The Company may assign the benefit of the Registration Process and a Customer’s membership to a third party at any time without notice to the Customer.

10.4 A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process.

10.5 The Company may, if a Customer so wishes, communicate with the Customer by electronic mail (“email”). By providing an email address to the Company the Customer consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The Member also accepts the risk that email may not be a secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Customer by email.

10.6 Any marketing, educational or other materials of this nature whatsoever produced by the Company in connection with the Clinic and which are made available to Customers at the Clinic will at all times remain the property of the Company and will be subject to the Company’s copyright.